App-based authentication for users (Beta)

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This documentation describes a public beta feature and is under construction. This documentation should not be considered part of our published documentation until this notice, and the corresponding Beta flag on the feature in Sigma, are removed. As with any beta feature, the feature discussed below is subject to quick, iterative changes. The latest experience in the Sigma service may differ from the contents of this document.

Beta features are subject to the disclaimer on Beta features.

App-based authentication allows users to authenticate to Sigma using dedicated mobile or desktop applications for two-factor authentication. This authentication method provides a streamlined experience for users accessing Sigma through native applications.

App-based authentication provides enhanced security by:

• Eliminating reliance on third-party services, removing a single point of failure.
• Being invulnerable to delivery issues like spam filters as app codes are generated locally on the user’s device.
• Providing a true second factor by requiring possession of a separate device or app to generate authentication codes.

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You can still use email verification codes as an authentication option instead of app-based authentication if you or your users have lost access to the device with the authenticator app.

Requirements

Any user can set up app-based authentication if their organization uses passwords to authenticate. Admin account type users can reset app-based authentication for users in their organization.

Enable app-based authentication

To enable app-based authentication for your user profile:

1. In the Sigma header, click your user avatar and select Profile.
2. Select Enroll app for the Set up authenticator app option.
3. Scan the QR code with the authenticator app on your mobile device, or enter the code manually.
4. Enter the 6 digit code generated by the authenticator app.
5. Click Verify.

Disable app-based authentication

1. In the Sigma header, click your user avatar and select Profile.
2. Select Disable for the Set up authenticator app option.
3. Click Disable.

Reset app-based authentication

Admin account type users can reset app-based authentication for any user in their organization:

1. Go to Administration > Users in your Sigma organization.
2. Click More for the user profile and select the Reset authenticator app option.
3. Click Reset.

Admins can also view the status of app-based authentication or reset authentication for users in their organization directly from the user profile page.