For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
The Sigma team is here to support you every step of the way. While the live chat platform is the best method of reaching a Support Engineer, there are several ways to get in contact with Sigma:
Live chat
Chat with a Support Engineer in real time.
During Sigma’s business hours (Monday through Friday, 2:00 am to 6:00 pm PT, except holidays), agents typically respond within one minute. Outside business hours, agents respond to high-severity issues within 30 minutes. All other issues are addressed when business hours resume.
To contact Sigma via chat, open the Help menu in your Sigma account, then select Live chat and click Send us a message.
Live chat is available in English only.
Escalations
You can also use live chat to escalate a critical issue.
Schedule a 30-minute Zoom session with an experienced Support Engineer to cover your questions about select topics, like embedding, authentication, input tables, and more.
Click here to schedule office hours. You can also access Sigma’s scheduling page directly in your Sigma account. Open the Help menu in your Sigma account, then select Live chat and click Sigma Support Office Hours.
Support request
Submit a support request to receive email responses from a Support Engineer.
Sigma Support’s proactive monitoring program is designed to bring customer awareness to impactful issues arising in their Sigma environment. Support Engineers contact customers via email with details of impact and actionable information to enable customers to remediate the issue. For more information about this program and the contents of these emails, see About Sigma RADAR.
Community
Ask questions, share knowledge, and interact with Sigma staff and other members of the Sigma Community.
Try AI before Human Support
Outside of Sigma Support’s operating hours, you can chat with our AI Chatbot, trained on Sigma’s public documentation, posts on Sigma Community, and Sigma Quickstarts (“Chatbot”). Our Chatbot is powered by Intercom’s FinAI Agent, is available from the Help menu > Live chat > Try AI before Human Support. Our Chatbot is not Sigma Support, and is not meant to replace interactions with Sigma’s support personnel. It can make mistakes and you should verify its responses before use. Please do not input or share any confidential, sensitive, or personal information with the Chatbot. All interactions with the Chatbot are subject to Sigma’s AI Chatbot Terms and Privacy Policy.
Other helpful resources
Status
Refer to the Sigma Computing Status page to check for known issues currently under investigation.
Documentation
Browse Sigma’s public documentation to discover new features and learn more about using Sigma.
QuickStarts
Explore step-by-step QuickStart recipes that can help you implement your use case.
Blog
Keep up with the Sigma Blog for the latest news and information about data, BI, and how Sigma delivers speed and ease of use to customers.
Events
Join events like live trainings, meetups, webinars, and more.
Holiday schedule
Live chat is unavailable during the following U.S. federal holidays; however, on-call agents will respond to high-severity issues within 30 minutes. All other issues are addressed when business hours resume.
