Organization that use SAML authorization can set up custom session timeouts through their SAML provider. By default, a Sigma user session is 30 days. Once a user logs into Sigma, they will not need to log in again for 30 days, unless they explicitly log out before then.  Security-minded admins may want to force their users to log out and log back in more often than this.

To set up a custom session time out, you need to have SAML enabled for your organization, and to have admin access to your SAML provider. 


To enforce a custom session length for your users, follow these steps:

  1. Enable SAML SSO to your Sigma workspace
  2. Make sure that you have admin privileges within your SAML provider
  3. In your SAML provider, set the refreshTokenTimeoutSecs SAML attribute in your Sigma app
    • The value must be a positive integer
    • The units are in seconds, so if you want your users to reauthenticate every 8 hours, set the value to (8 hours) * (60 minutes/hour) * (60 seconds/minute) = 28800
  4. Save all changes in your SAML provider
  5. The next time your users log out and log into Sigma, your custom session timeout will take effect.


Like many SaaS apps, Sigma uses a two-tiered token system for authentication. Users are granted a long-lived refresh token which they can use to get short-lived access tokens. They then use the access tokens for authentication and authorization within Sigma.

The custom session timeout feature allows SAML admins to configure the lifetime of the long-lived refresh token. However, this feature does not affect the lifetime of the short-lived access tokens, which are always valid for one hour.

This means that if you configure your refresh tokens to be valid for 8 hours, users could theoretically stay logged in for up to 9 hours if they happen to get a new access token (lifetime 1 hour) right before their refresh token (lifetime 8 hours) expires.

Testing your setup

For a complete end-to-end test, you should:

  1. Set up a custom session timeout as described above
  2. Log out of Sigma
  3. Log back into Sigma
  4. Wait for your session timeout + one hour
  5. Verify that you've been logged out

This test takes a long time. Fortunately, there's a quicker way to verify that you've configured your SAML settings correctly: you can look at your SAML assertion directly to see if you're sending the correct value.

  1. Get the SAML assertion from your SAML provider:
    • Most SAML providers will let you generate an example assertion for any given app. The instructions are different for different SAML providers, so check your provider's documentation.
  2. Get the SAML assertion from Sigma:
    1. Log out of Sigma
    2. Open up your browser's developer tools and navigate to the network pane
    3. Log into Sigma using SSO
    4. In the network pane, find the request to the "assert" endpoint (this request should be very early in the request log) and click on it
    5. In the network pane, find the parameters for this request (in Firefox, this is under "Params"; in Chrome it's under "Headers → "Form Data")
    6. Find the SAMLRequest form parameter and copy its value
    7. That value is encoded in base 64, so decode it
      • DO NOT use a web-based base 64 decoder! Your SAML assertion is essentially your username and password - if somebody gets access to it, they can log into Sigma and impersonate you.
      • If you're on a Mac, run `pbpaste | base64 -D > saml.xml` from your terminal
      • If you're on Linux, paste the value into a plain text file and run `base64 -d $FILE_NAME > saml.xml` from your terminal
      • If you're on Windows, paste the value into a plain text file and run `certutil -decode $FILE_NAME saml.xml` from your terminal
    8. Open saml.xml in your favorite editor and, optionally, make it a little easier to read
      • Add newlines after each ">" character (find and replace usually works here)
      • If your editor supports it, auto-indent the file
    9. Look for the AttributeStatement section of the XML document and check that your custom value for refreshTokenTimeoutSecs is present. It should look something like this:


 <saml2:AttributeStatement xmlns:saml2="urn:oasis:names:tc:SAML:2.0:assertion">

   <saml2:Attribute Name="firstName" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:unspecified">

     <saml2:AttributeValue xmlns:xs="" xmlns:xsi="" xsi:type="xs:string">

     YOUR FIRST NAME</saml2:AttributeValue>


   <saml2:Attribute Name="lastName" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:unspecified">

     <saml2:AttributeValue xmlns:xs="" xmlns:xsi="" xsi:type="xs:string">

     YOUR LAST NAME</saml2:AttributeValue>


   <saml2:Attribute Name="refreshTokenTimeoutSecs" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:unspecified">

     <saml2:AttributeValue xmlns:xs="" xmlns:xsi="" xsi:type="xs:string">