Troubleshoot Your Connection

Whitelist IP Addresses

Connection to Sigma can fail due to the security settings on your cloud data warehouse. Whitelisting the IP addresses that Sigma uses to connect often fixes the issue.

Whitelist the following IP Addresses:

104.197.169.18

104.197.193.23

Snowflake

How to whitelist IP address on Snowflake

Amazon Redshift

How to create an Amazon Redshift Security Group

Postgres

Sigma will need to be authenticated either at the Network level or through Client Authentication.

Client Authentication in Postgres

Permissions for the Snowflake User Role

When connecting to Sigma, we utilize the Snowflake user role specified. Make sure that you have the correct permissions granted to the user in Snowflake, or we won't be able to see the data in Sigma. Learn more about granting permission to a user role in Snowflake.

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